Last Updated: 02/05/2025
At Dental Learn Australia, we strive to provide high-quality dental education through our online courses. Due to the nature of digital products, all course purchases are final. However, we understand that issues may arise, and we are committed to addressing them fairly.
1. No Refund Policy
1.1. All sales are final – Once a course is purchased and accessed, we do not offer refunds.
1.2. As our courses are digital products, they cannot be “returned” like physical goods.
2. Exceptions for Refunds
Refunds may be granted in limited cases, at our sole discretion, under the following conditions:
2.1. Duplicate Purchase – If you accidentally purchase the same course twice, we will issue a refund for the duplicate transaction.
2.2. Technical Issues – If you experience continuous technical difficulties preventing access to the course and our support team is unable to resolve the issue, you may request a refund within 7 days of purchase.
2.3. Unauthorized Transaction – If you believe your purchase was made fraudulently, please contact us immediately for review.
3. Refund Request Process
If you meet one of the exceptions above, you can submit a refund request by following these steps:
🔹 Step 1: Email us at [Your Email] with the subject line: Refund Request – [Course Name].
🔹 Step 2: Provide your order details (purchase date, transaction ID, and email used for registration).
🔹 Step 3: Explain the reason for your refund request, along with any relevant screenshots (if applicable).
🔹 Step 4: Our team will review your request within 5-7 business days and notify you of our decision.
4. Course Access After Refund
4.1. If a refund is granted, your course access will be revoked immediately.
4.2. You will no longer be eligible for course materials, quizzes, or certification.
5. Contact Us
If you have any questions regarding our refund policy, feel free to reach out to us:
📩 Email: dentalearnaustralia@gmail.com
🌐 Website: https://dentallearnaustralia.com/
We appreciate your understanding and look forward to supporting your learning journey!